FAQ

Are you a small business or owned by another big company?

We are a small family run business, started by a stay at home dad! We have no shareholders or investors to answer to, which is why we are able to put our customers first and focus on building relationships instead of baseline profits. Thankyou for taking the time to visit our site. Read more about us in the "Our story" tab.
Where are you based?

We are based in London, England, UK. We currently do not have a shop you can visit but are hoping to open a small pop-up soon, to bring our products to a wider audience. Follow us on social media for updates.
I have some feedback or an idea I think you would like

We love hearing from our customers. Please email us your feedback or idea and we will read it ASAP! Email: info@willandfinch.com
Where do you ship to?

Currently we only offer delivery within the United Kingdom. Want us to deliver to you outside of the UK? Why not email us and let us know: info@willandfinch.com
Do your bags have insulated pockets?

Nope! We discovered through surveying real parents and trawling through thousands of online reviews, that insulated pockets and bottle bags don't really do what they promise. There are plenty of tips for keeping bottles and food cold/warm on the popular parents blog sites!

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